Frequently Asked Questions (FAQ)
1. How do I know if a part will fit my vehicle? We do our best to provide accurate fitment information, but vehicle variations (trim level, engine size, transmission type, etc.) can affect compatibility. Always enter your vehicle's Year, Make, Model, Engine Size, and any relevant details (e.g., 2WD/4WD, cab type) when shopping. If you're unsure, contact our support team before ordering — provide your VIN (last 8 digits preferred) or full vehicle specs, and we'll verify fitment for you.
2. What types of auto parts do you sell? We offer a wide selection of high-quality aftermarket and performance auto parts, including brakes, suspension, engine components, filters, lighting, exhaust systems, body kits, sensors, and more for cars, trucks, and SUVs. Our inventory focuses on reliable replacements and upgrades for daily drivers, enthusiasts, and mechanics.
3. Are your parts genuine/OEM or aftermarket? Most of our parts are premium aftermarket from trusted manufacturers, designed to meet or exceed OEM specifications. We occasionally carry OEM equivalents where available. All products are new (unless clearly marked otherwise) and come from reputable suppliers — no used or refurbished parts unless specified.
4. Do your parts come with a warranty? Yes — most parts include a 1-year manufacturer warranty against defects in materials or workmanship (some items like electronics or performance parts may vary — check the product page). Warranty covers the part only, not labor or installation costs. Contact us with proof of purchase and photos of the issue for warranty claims.
5. What is your return policy? We accept returns within 30 days of delivery for most unused, uninstalled items in original packaging and condition. Buyer is responsible for return shipping unless the item is defective, damaged during shipping, or we sent the wrong part. A restocking fee may apply for non-defective returns. No returns on special-order, custom, or installed/used parts — please verify fitment carefully before purchase.
6. How much is shipping and how long does it take? We offer fast shipping — most orders ship within 3–7 business days. Standard shipping times are 7–15 business days within the continental US (longer for Alaska, Hawaii, or international). Shipping cost is calculated at checkout based on weight, size, and destination.
7. Do you ship internationally? Yes, we ship worldwide! International customers are responsible for customs duties, taxes, and import fees. Shipping times and costs vary by country — view details at checkout or contact us for a quote.
8. What payment methods do you accept? We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure options displayed at checkout. All transactions are encrypted and protected.
9. How can I track my order? Once your order ships, you'll receive a confirmation email with tracking number and carrier details (e.g., USPS, UPS, FedEx). You can also log into your account to view status.
10. I ordered the wrong part — what should I do? Contact us as soon as possible. If the order hasn't shipped, we may be able to cancel or modify it. If already shipped, follow our return process (see question 5). To avoid this, double-check fitment or reach out to support before placing your order.
11. How do I contact customer support? Email us at info@staceedress.com (or update to a new address if you prefer, e.g., info@staceeautoparts.com). We're here to help with fitment questions, order issues, or anything else — response time is usually within 24 hours.
Still have questions? Feel free to reach out — we're happy to assist and make sure you get the right parts the first time!