Frequently Asked Questions (FAQ)
Welcome to our FAQ section! We’ve answered the most common questions our brides and customers ask. If you don’t see your question here, feel free to contact us at info@staceedress.com.
1. Orders & Products
Q: Do you offer custom sizes or colors?
A: Yes! Many of our wedding and evening dresses can be made to custom measurements and colors. Simply select the “Custom Size” option on the product page and enter your measurements. Please note that custom orders are non-returnable.
Q: How do I choose the right size?
A: We recommend checking our Measurement Guide before ordering. If you are between two sizes, we suggest choosing the larger size and having it tailored locally for a perfect fit.
Q: Are the dresses exactly like the pictures?
A: Yes, all our dresses are crafted to match the product images. However, slight variations may occur due to screen display or handmade details.
2. Shipping & Delivery
Q: How long will it take to receive my order?
A: Standard production time is 10–20 business days, depending on the dress style. Delivery usually takes 5–10 business days depending on your location.
Q: Do you ship worldwide?
A: Yes, we ship to most countries. Shipping fees and times vary by destination and will be calculated at checkout.
Q: Can I track my order?
A: Absolutely. Once your order is shipped, you will receive an email with tracking information.
3. Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.
Q: Is it safe to order from StaceeDress.com?
A: Yes. Our website uses SSL encryption to ensure your personal and payment information is 100% secure.
4. Returns & Exchanges
Q: Can I return or exchange my dress?
A: Standard-size dresses may be returned or exchanged within 7 days of delivery if they are in original condition. Custom-size, custom-color, and final-sale items cannot be returned unless defective or incorrect. Please check our Return & Exchange Policy for full details.
Q: What if my dress arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery with photos, and we will arrange a replacement, exchange, or refund at no additional cost.
5. Other Questions
Q: Can I cancel my order after placing it?
A: Orders may be canceled within 24 hours for a full refund. After that, cancellation may not be possible as production begins immediately.
Q: Do you offer wholesale or bulk orders?
A: Yes, we welcome wholesale and group orders (such as bridesmaids or prom groups). Please contact us for more details.
Q: How do I contact customer service?
A: You can reach us by email at support@staceedress.com. Our customer service team will respond within 24–48 hours.
✨ At StaceeDress.com, we are here to make your wedding and special occasions stress-free, joyful, and unforgettable.