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Return & Exchange

Return & Exchange Policy – StaceeDress.com

At StaceeDress.com, we want every bride and customer to feel confident and beautiful in their purchase. We understand that choosing a wedding or evening dress is a meaningful decision, and we are committed to providing a fair and transparent return & exchange policy. Please read the following carefully before placing your order.

1. Eligibility for Returns & Exchanges

  • Standard-size dresses (not custom-made) may be returned or exchanged within 7 days of delivery.

  • Custom-size, custom-color, or personalized dresses/accessories are made to order and therefore non-returnable and non-refundable, unless they arrive damaged, defective, or incorrect.

  • Items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.

  • Items showing signs of wear, alterations, stains (makeup, perfume, deodorant), or damage caused by improper handling will not be accepted.

  • Clearance, sale, and final-sale items are not eligible for return or exchange.

2. Return & Exchange Process

  1. Submit a Request

    • Contact our customer service team at info@staceedress.com within 7 days of receiving your order.

    • Provide your order number, reason for return/exchange, and photos if the item is damaged/defective.

  2. Approval & Instructions

    • Once your request is approved, we will send you a return authorization and the return address.

    • Unauthorized returns without approval will not be accepted.

  3. Shipping the Return

    • Customers are responsible for all return shipping costs (unless the item is defective or incorrect).

    • We recommend using a trackable shipping method, as we are not responsible for lost packages.

  4. Inspection & Refund

    • Once your return is received and inspected, we will notify you of the approval or rejection.

    • Approved refunds will be processed to your original payment method within 5–10 business days (processing time may vary depending on your bank/payment provider).

3. Exchanges

  • If you wish to exchange for a different size or style, please return the original item first and place a new order.

  • For defective/incorrect items, we will cover the replacement shipping cost.

4. Damaged or Incorrect Items

If your dress/accessory arrives damaged, defective, or not as described, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement, exchange, or full refund at no additional cost.

5. Non-Returnable Items

  • Custom-made dresses (custom size, custom color, design modifications)

  • Accessories such as earrings, undergarments, veils, or hairpieces (for hygiene reasons)

  • Final-sale or clearance items

6. Cancellations

  • Orders may be canceled within 24 hours of purchase for a full refund.

  • After 24 hours, cancellations are not guaranteed, as production begins immediately. If possible, we will refund part of the cost depending on the production stage.

7. Contact Us

If you have any questions about our Return & Exchange Policy, please contact our customer service team:
📧 info@staceedress.com

We are here to make sure your shopping experience at StaceeDress.com is stress-free, transparent, and enjoyable.