Return & Exchange
Returns & Refunds Policy
At Stacee Dress, we want you to love your purchase. If you're not completely satisfied, we're here to help with a simple and transparent returns process.
Stacee Dress is operated by Cenovate Inc., and we offer returns for most items to ensure your shopping experience is worry-free. Google Merchant Center requires clear return and refund policies, including contact information, which is provided below for easy access.
Eligibility for Returns
- We accept returns within 30 days from the date of delivery (meeting Google Shopping's recommended minimum for compliance).
- Items must be unworn, unwashed, unused, and in their original condition with all original tags and packaging attached.
- For hygiene reasons, certain items such as underwear, swimwear, earrings, and customized or personalized dresses are non-returnable.
- Proof of purchase (order number) is required for all returns.
How to Initiate a Return
- Contact our customer service team using the details below within 30 days of delivery to request a return authorization.
- Provide your order number, reason for return, and photos of the item(s) if applicable (e.g., for damage or defect claims).
- Once approved, we will provide you with return instructions and a return authorization number.
Customer Support & Contact Information
We’re here to assist you promptly. Reach out anytime:
- Company Name: Cenovate Inc.
- Email:info@staceedress.com
- Phone: +1 (303) 210-5303
- Business Hours: Monday - Friday, 9 AM - 5 PM MST (or email for 24/7 support)
Return Shipping
- Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrectly shipped items (we will provide a prepaid return label in these cases).
- We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged returns in transit.
Return Address
Please ship your return package to: Cenovate Inc. 1500 N Grant St Ste R Denver, CO 80203 United States
Include your return authorization number on the package (both inside and outside) for faster processing.
Refunds
- Once we receive and inspect your returned item(s) (typically within 3-5 business days), we will notify you via email about the approval or rejection of your refund.
- If approved, refunds will be processed to your original payment method within 7-14 business days (time may vary by payment processor).
- Refunds include the original purchase price (excluding original shipping fees). Return shipping costs are non-refundable unless the return is due to our error.
- Sale items, final clearance items, or items marked as non-returnable at purchase may only be eligible for store credit or exchange.
Exchanges
If you'd like to exchange an item for a different size, color, or style, please follow the same return process and place a new order for the desired item. We'll process your refund upon receipt of the original item (or issue store credit for exchanges).
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately (within 7 days of delivery) with photos. We will arrange a free replacement, prepaid return label, or full refund, including original shipping costs.
We strive to process all returns quickly and fairly, in line with Google Merchant Center guidelines for transparency and customer trust. This policy ensures compliance with Shopping ads and free listings requirements, including clear contact details, return window, methods, and addresses.
If you have any questions, our team is ready to assist using the contact information above.
Thank you for shopping with Stacee Dress!
Last updated: December 21, 2025